Question 1

How does the process work?

Accepted Answer

I start with a look at your chimney or stove to understand exactly what's needed, whether that's a sweep, a service, or a new installation. From there I give you a clear explanation and a fixed price before any work begins.

Question 2

Do you give fixed quotes?

Accepted Answer

Yes, every job is quoted after I've seen the work involved, so you get a clear, fixed price with no surprises once the work starts.

Question 3

Are you insured and do you follow current standards?

Accepted Answer

Yes, I'm fully insured, and all stove and flue installations are carried out with current regulations, including Document J, taken into account.

Question 4

How long does a sweep or installation take?

Accepted Answer

A standard sweep usually takes under an hour. Stove installations and fireplace restorations take longer, and I'll give you a realistic timeframe once I've seen the job.

Question 5

How do I know if there's an underlying problem with my chimney?

Accepted Answer

I inspect the chimney and flue properly rather than just clearing soot, so if there's an issue like a damaged liner or a blockage, I'll identify it and explain your options honestly.

Question 6

What areas do you cover?

Accepted Answer

I cover the local area and surrounding towns and villages. Get in touch with your postcode and I can confirm straight away.

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